Support
Dream Catcher Bangladesh is dedicated to offering reliable, friendly, and 24/7 user support. Learn about our assistance channels, FAQs, and how you can reach us anytime for a smooth gaming experience.
Why User Support Matters
In the exciting world of live dealer games like Dream Catcher, having reliable user support is essential. Whether you need help understanding the rules, troubleshooting a technical issue, or asking about payment methods, timely support ensures your experience remains enjoyable. For Bangladeshi players, multilingual support and round-the-clock availability add extra confidence when playing online.
Support Channels We Provide
We offer multiple communication methods so that you can always get the help you need:
Email Support
Email is best for detailed inquiries, document sharing, or collaboration requests.
- General Support: [email protected]
- Business Inquiries: [email protected]
Telegram
Telegram is our fastest support option, perfect for urgent matters or live updates.
- Community Channel: @dreamcatcherbd
- Support Chat: @dreamcatcher_support
Social Media
We are active on Facebook and Instagram, where you can interact with us through posts, comments, and direct messages.
- Facebook: facebook.com/dreamcatcherbangladesh
- Instagram: @dreamcatcherbangladesh
Website Contact Form
For quick inquiries, suggestions, or reporting issues, you can use our secure contact form:
Response Times
We aim to provide fast and effective responses across all platforms.
| Channel | Best For | Average Response Time |
|---|---|---|
| Detailed inquiries, collaborations | 12–24 hours | |
| Telegram | Urgent questions, real-time support | 1–2 hours |
| Social Media | Feedback, casual engagement | Same day |
| Website Form | General support, quick queries | Within 24 hours |
Tips for Getting the Best Support
- Be Specific: Clearly state your issue and include details like page links or error messages.
- Attach Screenshots: Provide visual evidence for technical issues to speed up troubleshooting.
- Language Preference: Specify if you prefer support in English or Bangla.
- Respect Privacy: Never share sensitive financial details in messages.
- Follow-Up: If you don’t receive a reply in time, resend your query or use Telegram for faster help.
Types of Issues We Handle
- Explaining Dream Catcher rules, strategies, and bonus rounds.
- Guidance on safe, licensed platforms available in Bangladesh.
- Help with payment method tutorials (bKash, Nagad, Rocket, Visa, Mastercard).
- Troubleshooting website or mobile access issues.
- Responsible gaming advice, including setting budgets and limits.
- Feedback or corrections to our guides and content.